Presidente InterContinental Cozumel Resort & Spa, an IHG Hotel

This property in Cozumel is absolutely perfect, with a clean beach with white sand and crystal clear water and beautiful landscaping throughout! We went there for our honeymoon and we got an Oceanview room which was simply perfect for us. The beach has tons of seating so it never felt crowded or congested at any point. The service staff and the housekeeping staff worked so hard, they are amazing, they literally work their butts off and somehow manage to always be smiling, friendly and polite. Every single employee wore a mask AND wore them correctly! I don't know how they train their staff but, it is working, keep up the great work! There are 4 restaurants on the resort, we ate at each one, even the two upscale fancy ones, and we found that the more budget-friendly El Caribeno restaurant knocked it out of the park every single time. We quite literally became addicted to their food and even now two months after our vacation, we are having withdrawals! You have to try their tamarind margarita, the bar at this specific restaurant was the best out of the rest of the bars! The seafood is spectacular and a must-try too! The service staff and the bartender there are so attentive and hardworking! We did not see any employee who was not nice, except for this one girl at the front desk that checked us in. She tried to "upgrade" us to a pool view room when we booked an "Oceanview" room and got upset when we told her we don't want that. Every time we would greet her thereafter during our stay, she wouldn't even say good morning, she was the only rude employee we encountered (one bad apple out of the bunch).

The Hotel is located south of San Miguel on Cozumel. It has a nice park-like setting and a nice beach. The water is perfect for snorkeling and diving. The rooms and the the buildings are of age, nevertheless you can tell that the furniture and the rooms have a classy and elegant feel. The rooms are spacious, as well as the bathroom with the shower and the toilet. The air condition was working perfectly, nevertheless there was always a musty and moist smell in the room. The room of our kids did not have this smell. The bar/fridge was filled up everyday with beer, coke and water and the coffee machine from Nespresso was also freshly equipped everyday with new tabs. The terrace was equipped with a comfortable sofa and was only 20 m away from the pool, which is about 25 m long and also suitable for swimmers. The gym has top notch equipment, is very clean and open 24/7. The four restaurants are located around the main pool/beach area. The quality of the breakfast was really good, fresh juices, fresh cooked eggs and omelettes and a very diverse buffet. The waiter were very attentive and quick.

location and dive

Gorgeous beach, comfortable large and beautiful room. Very nice pools. Breakfast restaurant has gorgeous ocean view and pretty good buffet. Nice staff. Plenty of space but not a horribly long walk anywhere like some resorts. Nice that scuba and snorkel tours can pick you up by boat right at the hotel's dock in front of the restaurant! So convenient. Concierge and taxi stand were helpful and friendly.

Exceptional hotel. My whole stay from beginning till end was absolutely amazing. Huge clean room, all people super polite, food in all 3 restaurants I did try during my stay was excellent. Nice beach and pool areas with beautiful cabanas available for rent. Resort is big and it has lot to see and discover during your walk around. Great amenities in room provided, incl. nespresso capsules and machine. Hotel doesn't feel crowded. Highly recommended!